PRIVACY POLICY

Balls and Cylpebs Limited (“BCL”, “we”, “our”, or “us”) is committed to protecting the privacy of all individuals who interact with our website at www.ballsandcylpebs.co.in (the “Website”). This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us, primarily through the enquiry form on our Website. The information collected may include:

• Full name (first and last)
• Email address
• Phone number
• Company or organisation name
• Product interest and message / specifications

We do not collect sensitive personal data such as financial information, government identification numbers, or health-related data.

2. How We Use Your Information

The personal information you provide is used solely for the following purposes:

• To respond to your product enquiries and requests for quotation
• To provide information about our products, services, and capabilities
• To send relevant follow-up communications related to your enquiry
• To comply with applicable legal obligations

We do not use your personal information for unsolicited marketing without your consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in the following limited circumstances:

• Service providers: Trusted third-party providers who assist us in operating our Website or conducting our business, subject to confidentiality obligations.
• Legal requirements: Where required by law, regulation, or lawful government or judicial authority.
• Business transfers: In connection with any merger, acquisition, or sale of company assets, subject to the same privacy commitments.

4. Third-Party Services

Our Website uses the following third-party services that may collect data independently:

• Google Fonts: Used to serve website typography. Google may log requests made to their servers. Please refer to Google’s Privacy Policy for details.
• YouTube (Google LLC): We embed a YouTube video on our Website. YouTube may set cookies and collect data when you interact with the embedded player. Please refer to YouTube’s Privacy Policy for details.

5. Data Retention

We retain personal information submitted through our enquiry form for as long as is necessary to respond to your enquiry and for a reasonable period thereafter for our business records. If you wish to have your information deleted, please contact us at the address below.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable Indian law, including the Information Technology Act, 2000 and its associated rules, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent to processing, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our Website uses cookies. Please refer to our Cookie Policy for full details on the cookies we use and how you can control them.

9. Links to Other Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us: